Aug 02

Improving Patient Wait Times: Vital to Patient Satisfaction

Healthcare Leaders Thought Leaders Innovation Digital Solutions IT solutions Vendor Partners healthcare innovation healthcare IT vendors Hospitals Healthcare Vendors Patient Experience Patient Wait Times Vendor Selection Process Improvement Customer Experience Patient Satisfaction

Living in a World of Convenience

As a society, we value convenience now more than ever with on demand services, such as Uber, Lyft, and Amazon Prime, soaring in popularity. Therefore, it’s not surprising that people do not like to spend their valuable time in a physician’s waiting room. I go to great lengths to avoid these long waits - I read online reviews to find the most efficient offices, utilize virtual care, or make my appointments at odd times to avoid peak hours.

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Jul 05

Behavioral Health: What are you doing for your patients and employees?

Healthcare Leaders Thought Leaders Innovation Digital Solutions Mental Health Behavioral Health IT solutions Vendor Partners healthcare innovation healthcare IT vendors Hospitals Healthcare Vendors

Being Proactive about Behavioral Health

Based on our clients’ major initiatives, we’ve seen an increase in employee and patient engagement wellness projects on our platform over the last six months. These projects mainly focus on the physical well-being of a given population, but what about mental health initiatives?

With the high-profile suicides of celebrities such as Kate Spade, Anthony Bourdain, and Robin Williams, there is increased concern about mental well-being and its role in overall health and wellness. It’s also very likely that we all have been touched personally by suicide: rates are up 25% since 1999, and suicide is now a top 10 cause of death in the United States. While we’re willing to help our loved ones who are struggling, symptoms are often hidden to seem ‘normal’ and avoided to ‘not feel like a burden.’ Furthermore, 54% of suicide victims have no report of prior mental illness.

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Jun 27

Spotlight on Digital Solutions for Mental Health: The Providence St. Joseph Health Experience

Healthcare Leaders Thought Leaders Vendor Selection Innovation Digital Solutions Mental Health Behavioral Health IT solutions Vendor Partners healthcare innovation healthcare IT vendors Customers Hospitals Healthcare Vendors

Finding Digital Solutions for Mental Health

We work with some pretty incredible innovation teams, and Providence St. Joseph Health (PSJH) is high on our list of favorite partners. Recently, they published an article in Forbes highlighting the impact of digital health initiatives for mental health, and (fun fact!) they used Lucro for their vendor evaluation.

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Apr 06

Shackled to Spreadsheets: The Growing Costs of Healthcare RFPs

Sales Sales Process Customers RFPs Vendor Selection Process Improvement RFP healthcare IT vendors healthcare innovation Decision Making Purchasing Decisions

Healthcare is notorious for long, crawling purchase cycles, and no process better demonstrates that than an “RFP.” Used to compare and evaluate vendor products, this approach was once the gold standard for vendor diligence, but it has come at a price, specifically limiting organizations’ ability to innovate and see faster returns on their purchases.

Speed Up Your RFP Process to Deliver a Solution More Rapidly

Most organizations use a Request for Proposal (RFP) as part of a selection process to solicit vendors for products or services. Historically, this questionnaire format helped organizations manage the complexity of the products evaluated, ensure that a vendor can fulfill its promises, and document the diligence necessary to purchase goods. RFPs assemble needs from various departments into requirements, usually compiled in a spreadsheet, and are sent to Vendors to respond. Vendors document their capability to meet those requirements, from which a project owner or selection committee selects the best solution for their need.

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Feb 14

Get that long-term love locked down: For a vendor partner, that is

About Lucro Decision Making Healthcare Leaders Sales Vendor Selection Vendor Partners healthcare IT vendors Hospitals healthcare innovation Healthcare Vendors Purchasing Decisions

Relationships are hard.

You’re sitting across from your handsome Valentine’s date and the oversized stuffed animal bear he got you, and you’ve got all the warm & fuzzies, but deep down inside you’re asking yourself -

“For real though - long term - is this guy right for me?”

The playful dating stuff is still fun, mind you, but you’re ready to settle down. You’re looking for a responsible, grown-ass partner to compliment you. You’re an adult.

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Feb 07

Digital platform makes it easier to find the right IT solution

Decision Making Innovation Purchasing Decisions Sales healthcare innovation AMA physicians IT solutions RFPs Vendor Selection Process Improvement healthcare IT vendors Partnerships Hospitals Healthcare Leaders

(as seen in AMA Wire on February 1, 2018)

Health systems and physician practices have access to a host of digital tools that can enhance patient care. However, identifying the health information technology (IT) that best fits their needs can be a long and arduous process. A new digital platform helps streamline complex purchasing decisions across the health care industry.

The AMA recently began a collaboration with Lucro, a health care technology company in Nashville, to improve physician engagement in purchasing decisions. Lucro’s digital platform simplifies the buying process by connecting physicians and health systems with innovative technology vendors. The collaboration comes in the wake of the release of the AMA Physician Innovation Network (PIN), an online community that connects and matches physicians with digital health companies and entrepreneurs.

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Dec 07

Lucro Company Update and 2017 Year in Review

Bruce Brandes Decision Making Innovation Purchasing Decisions Sales healthcare innovation RFPs AMA Vendor Selection Vendor Partners Process Improvement Lucro vendor community healthcare IT vendors Thought Leaders Sales Process Healthcare Leaders About Lucro Company Update Healthcare Vendors General Availability Press Release HIMSS Hospitals Partnerships Health 2.0 Health:Further Customers System-ness

As you likely experience every day, uncertainty and cost pressures in healthcare have created unprecedented challenges and opportunity for the industry.

How do healthcare executives, across a group of hospitals and physician practices, really understand the problems they face, get trusted input to find the right solutions, and ensure broad buy-in and support for accelerated implementation?

In a recent blog post, visionary healthcare innovator (and Lucro advisor), Molly Coye poses this industry challenge and describes Lucro as a new operating system to achieve “system-ness” in healthcare.”

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Nov 29

How Do You Distinguish a Vendor from a Partner?

Healthcare Leaders Thought Leaders Healthcare Vendors Vendor Partners RFP Qualifying Questions Sales Process RFPs IT solutions Vendor Selection healthcare IT vendors healthcare innovation Decision Making Purchasing Decisions

Finding a Partner, Not Just a Vendor

Aligning a vendor with your organization is critical for forming a successful partnership that will ensure your business objectives are met. Depending on your organizational needs, qualifying questions can help you get your list down to better vendor partners earlier, before heading into the full “requirements gathering” phase of your project. This will dramatically reduce the amount of time communicating, evaluating, and showcasing vendors - making your whole process more efficient.

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Nov 21

Why Healthcare Organizations Take So Long to Make Buying Decisions and How We Can Fix It (Part 4 of 4 - Process) (HIStalk)

Bruce Brandes HISTalk Decision Making Innovation Purchasing Decisions Sales healthcare innovation RFPs Vendor Selection Vendor Partners Process Improvement RFP healthcare IT vendors Sales Process Change Management Healthcare Leaders Hospitals Healthcare Vendors

(as seen in HIStalk Reader's Write on November 15, 2017)

We have previously discussed the impact of organizational misalignment and lack of trust on slowing the buying cycle in healthcare. Once you decide which projects are worth tackling and you streamline getting the scoop from your trusted network, now you must challenge and simplify the deeply-rooted, legacy workflow to make a decision.

Let’s illustrate two examples of antiquated steps in most every vendor selection process in healthcare and discuss potential solutions.

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Aug 30

Vendor Tinder: Searching for your perfect (vendor) match

About Lucro Decision Making Healthcare Leaders Sales Speed-Dating Vendors Vendor Partners healthcare IT vendors Sales Process Customer Experience UX Health 2.0 User Experience Hospitals HIMSS Healthcare Vendors

It’s Friday night, and you’re looking for a date.

You drive 30 minutes to a bar, pay $20 for parking, $12 for a drink, and then things get worse.

Before you can take that first sip of your Appletini, a stranger moves in. Awkwardly close now, the stranger starts to shout:

“HI, I’M KEVIN, I DRIVE A DODGE STRATUS, I BENCH 300 LBS, AND ONE TIME I HUNG OUT WITH DRAKE AT A PARTY. I CAN MAKE ALL YOUR DREAMS COME TRUE. HERE’S A VIDEO OF ME EATING THE WORLD’S LARGEST BURGER IN 60 SECONDS. WILL YOU MARRY ME?”

You’re not interested in any of those things - Kevin is not a good match. You awkwardly panic moonwalk out of the “conversation” with Kevin...  

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