Aug 02

Improving Patient Wait Times: Vital to Patient Satisfaction

Healthcare Leaders Thought Leaders Innovation Digital Solutions IT solutions Vendor Partners healthcare innovation healthcare IT vendors Hospitals Healthcare Vendors Patient Experience Patient Wait Times Vendor Selection Process Improvement Customer Experience Patient Satisfaction

Living in a World of Convenience

As a society, we value convenience now more than ever with on demand services, such as Uber, Lyft, and Amazon Prime, soaring in popularity. Therefore, it’s not surprising that people do not like to spend their valuable time in a physician’s waiting room. I go to great lengths to avoid these long waits - I read online reviews to find the most efficient offices, utilize virtual care, or make my appointments at odd times to avoid peak hours.

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Jul 05

Behavioral Health: What are you doing for your patients and employees?

Healthcare Leaders Thought Leaders Innovation Digital Solutions Mental Health Behavioral Health IT solutions Vendor Partners healthcare innovation healthcare IT vendors Hospitals Healthcare Vendors

Being Proactive about Behavioral Health

Based on our clients’ major initiatives, we’ve seen an increase in employee and patient engagement wellness projects on our platform over the last six months. These projects mainly focus on the physical well-being of a given population, but what about mental health initiatives?

With the high-profile suicides of celebrities such as Kate Spade, Anthony Bourdain, and Robin Williams, there is increased concern about mental well-being and its role in overall health and wellness. It’s also very likely that we all have been touched personally by suicide: rates are up 25% since 1999, and suicide is now a top 10 cause of death in the United States. While we’re willing to help our loved ones who are struggling, symptoms are often hidden to seem ‘normal’ and avoided to ‘not feel like a burden.’ Furthermore, 54% of suicide victims have no report of prior mental illness.

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Jun 27

Spotlight on Digital Solutions for Mental Health: The Providence St. Joseph Health Experience

Healthcare Leaders Thought Leaders Vendor Selection Innovation Digital Solutions Mental Health Behavioral Health IT solutions Vendor Partners healthcare innovation healthcare IT vendors Customers Hospitals Healthcare Vendors

Finding Digital Solutions for Mental Health

We work with some pretty incredible innovation teams, and Providence St. Joseph Health (PSJH) is high on our list of favorite partners. Recently, they published an article in Forbes highlighting the impact of digital health initiatives for mental health, and (fun fact!) they used Lucro for their vendor evaluation.

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Feb 07

Digital platform makes it easier to find the right IT solution

Decision Making Innovation Purchasing Decisions Sales healthcare innovation AMA physicians IT solutions RFPs Vendor Selection Process Improvement healthcare IT vendors Partnerships Hospitals Healthcare Leaders

(as seen in AMA Wire on February 1, 2018)

Health systems and physician practices have access to a host of digital tools that can enhance patient care. However, identifying the health information technology (IT) that best fits their needs can be a long and arduous process. A new digital platform helps streamline complex purchasing decisions across the health care industry.

The AMA recently began a collaboration with Lucro, a health care technology company in Nashville, to improve physician engagement in purchasing decisions. Lucro’s digital platform simplifies the buying process by connecting physicians and health systems with innovative technology vendors. The collaboration comes in the wake of the release of the AMA Physician Innovation Network (PIN), an online community that connects and matches physicians with digital health companies and entrepreneurs.

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Dec 21

Getting the Most Out of Vendor Interactions at Healthcare Conferences

Best Practices HIMSS Healthcare Vendors Vendor Selection Vendor Partners conferences IT solutions Speed-Dating Vendors healthcare innovation Thought Leaders Sales Process Decision Making Hospitals Healthcare Leaders Purchasing Decisions

Major healthcare conferences like the upcoming 2018 HIMSS Conference & Exhibition and more specialized forums like the AHIP Consumer Experience & Digital Health Forum held a couple weeks ago in Nashville are great opportunities to learn a lot in a short period of time.

Being able to easily meet and interact with exhibitors, engaging with a variety of 3rd parties about the opportunities, challenges and issues your company is facing, and the ability to quickly obtain key information to help you assess whether a specific vendor's offerings and company culture align with your needs are three main reasons why people attend healthcare conferences.

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Nov 29

How Do You Distinguish a Vendor from a Partner?

Healthcare Leaders Thought Leaders Healthcare Vendors Vendor Partners RFP Qualifying Questions Sales Process RFPs IT solutions Vendor Selection healthcare IT vendors healthcare innovation Decision Making Purchasing Decisions

Finding a Partner, Not Just a Vendor

Aligning a vendor with your organization is critical for forming a successful partnership that will ensure your business objectives are met. Depending on your organizational needs, qualifying questions can help you get your list down to better vendor partners earlier, before heading into the full “requirements gathering” phase of your project. This will dramatically reduce the amount of time communicating, evaluating, and showcasing vendors - making your whole process more efficient.

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Sep 28

Why Healthcare Organizations Take So Long to Make Buying Decisions and How We Can Fix It (Part 2 of 4 - Misalignment) (HIStalk)

Bruce Brandes HISTalk Decision Making Innovation Purchasing Decisions Sales healthcare innovation IT solutions Vendor Selection Process Improvement Sales Process Hospitals Healthcare Leaders Healthcare Vendors

(as seen in HIStalk Reader's Write on September 27, 2017)

The Focus on Buying a Product is Wrong

As any industry observer knows, health systems continue to consolidate in an attempt to ensure their viability given unprecedented financial and operational pressures.  Many organizations struggle to fully leverage their scale post-merger. Most often the difficulty is to align focus, priorities, internal knowledge. and industry experience across the expanded team as they integrate.  

Misalignment is usually the main contributor to the length of the sales and purchasing process. Too often people fall in love with a PRODUCT without first clearly defining the PROBLEM they seek to solve. This challenge is exacerbated by complex purchasing decisions that require collaboration across multiple stakeholders to make the right choices.

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Sep 05

Why Healthcare Organizations Take So Long to Make Buying Decisions and How We Can Fix It (Part 1 of 4) (HIStalk)

Bruce Brandes HISTalk Decision Making Innovation Purchasing Decisions Sales healthcare innovation IT solutions Vendor Selection Customers Sales Process Hospitals Healthcare Leaders Healthcare Vendors

(as seen in HIStalk Reader's Write on August 30, 2017)

The (Current) Healthcare Sales Cycle

Over my 28-year career selling to health systems, the most common “competitor” to which my companies would lose a deal has always been the same: Do Nothing. For decision-makers across the country, there are many reasons that deferring buying decisions was historically a wise choice. 

Rarely was there a compelling reason to make a decision at all. In the past, the economics, competitive pressures, and the underlying business model did not change meaningfully enough to encourage risk-taking. Frequently, if you waited long enough, potential industry changes would often just go away.

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Jul 20

Innovation Spotlight: Brookdale’s Entrepreneur in Residence Program

Healthcare Leaders Innovation Senior Care Thought Leaders IT solutions healthcare innovation Healthcare Vendors Senior Living

At Lucro, we love seeing innovations come to life, so this week, we’d like to showcase a provider on our platform who is truly driving innovation. When we heard about Brookdale Senior Living’s Entrepreneur in Residence Program, we were very impressed. We think it deserves a spotlight - both to be an example to other providers of how you can drive innovation at your organization and to confirm for vendors and entrepreneurs there are organizations out there trying to drive innovation in senior care and can help in your product development. Take it away, Andrew!

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Jul 14

Innovative Health IT Companies Who Are Changing Healthcare: A Vendor Community Shout Out

healthcare IT vendors healthcare innovation Lucro vendor community IT solutions Vendor Selection Vendor Partners Innovation Healthcare Vendors

Working with Innovative Health IT Companies is a Breath of Fresh Air

On a daily basis, I get to discover a lot of the amazing health IT companies who are addressing some of the biggest problems in healthcare and finding innovative solutions for them. As the head of marketing, I want to share with you one of coolest parts of my job here at Lucro. It’s time some of our vendor community gets a shout out for driving innovation in an industry that is usually years (even decades) behind.

In Lucro, health care organizations create projects to advance their strategic priorities. “Boards,” as they are called within the app,  help teams find and decide on the best vendor partners for the project. As I’ve researched vendors for some of the project boards in our platform, I came across several that gave me a renewed excitement about innovations that can change the landscape of how we’ve customarily defined healthcare. Here are just a few of the ones I’ve come across that I think deserve kudos for what they’re doing.*

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