Aug 02

Improving Patient Wait Times: Vital to Patient Satisfaction

Healthcare Leaders Thought Leaders Innovation Digital Solutions IT solutions Vendor Partners healthcare innovation healthcare IT vendors Hospitals Healthcare Vendors Patient Experience Patient Wait Times Vendor Selection Process Improvement Customer Experience Patient Satisfaction

Living in a World of Convenience

As a society, we value convenience now more than ever with on demand services, such as Uber, Lyft, and Amazon Prime, soaring in popularity. Therefore, it’s not surprising that people do not like to spend their valuable time in a physician’s waiting room. I go to great lengths to avoid these long waits - I read online reviews to find the most efficient offices, utilize virtual care, or make my appointments at odd times to avoid peak hours.

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Jun 15

RPA: Robotic Process Automation - Can Robots Really Help?

Healthcare Leaders Thought Leaders Robotic Process Automation Process Improvement Workforce Productivity Vendor Selection Innovation

What is RPA? Should you be using it in your healthcare organization?

Have you heard people talk about RPA, or Robotic Process Automation? It’s a buzzword lately (and really, who doesn’t love robots!). So what is it? What does it do? How can my team benefit?

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Jun 06

Investing in Employee Experience - How employee engagement can help your bottom line

Employee Experience Employee Engagement Workforce Productivity Process Improvement Thought Leaders Design Thinking User Experience

Who is designing your employee experience?

Product designers focus on experience design, a growing field popularized by iconic designers like Dieter Rams of Braun or Jony Ive of Apple. Designing experiences is all about creating a genuine connection with the people using your product. It’s not the “feel” of a product. It’s the feelings you get when using it. Experts engineer those emotions.

So, why don’t we invest the same effort in our employees’ experiences? Especially when they are responsible for our users’ experiences?

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Apr 06

Shackled to Spreadsheets: The Growing Costs of Healthcare RFPs

Sales Sales Process Customers RFPs Vendor Selection Process Improvement RFP healthcare IT vendors healthcare innovation Decision Making Purchasing Decisions

Healthcare is notorious for long, crawling purchase cycles, and no process better demonstrates that than an “RFP.” Used to compare and evaluate vendor products, this approach was once the gold standard for vendor diligence, but it has come at a price, specifically limiting organizations’ ability to innovate and see faster returns on their purchases.

Speed Up Your RFP Process to Deliver a Solution More Rapidly

Most organizations use a Request for Proposal (RFP) as part of a selection process to solicit vendors for products or services. Historically, this questionnaire format helped organizations manage the complexity of the products evaluated, ensure that a vendor can fulfill its promises, and document the diligence necessary to purchase goods. RFPs assemble needs from various departments into requirements, usually compiled in a spreadsheet, and are sent to Vendors to respond. Vendors document their capability to meet those requirements, from which a project owner or selection committee selects the best solution for their need.

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Feb 07

Digital platform makes it easier to find the right IT solution

Decision Making Innovation Purchasing Decisions Sales healthcare innovation AMA physicians IT solutions RFPs Vendor Selection Process Improvement healthcare IT vendors Partnerships Hospitals Healthcare Leaders

(as seen in AMA Wire on February 1, 2018)

Health systems and physician practices have access to a host of digital tools that can enhance patient care. However, identifying the health information technology (IT) that best fits their needs can be a long and arduous process. A new digital platform helps streamline complex purchasing decisions across the health care industry.

The AMA recently began a collaboration with Lucro, a health care technology company in Nashville, to improve physician engagement in purchasing decisions. Lucro’s digital platform simplifies the buying process by connecting physicians and health systems with innovative technology vendors. The collaboration comes in the wake of the release of the AMA Physician Innovation Network (PIN), an online community that connects and matches physicians with digital health companies and entrepreneurs.

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Jan 18

4 Methods of Decision Making - Which is Right for You?

Healthcare Leaders Thought Leaders Healthcare Vendors Vendor Partners Vendor Selection About Lucro Decision Making Process Improvement

I recently read the book Crucial Conversations, when I came across a section that hit me as being very applicable to Lucro. It offered a new way of looking at how decisions are made and what factors are important in determining the best method. Let’s review the methods for decision making, their strengths, and how to apply each to make the best decisions for you.

Methods of Decision Making

  • Command

The Command method is when decisions are made without involving others. This can also be called authoritative and is, of course, the fastest option because you aren’t delayed by other people offering their opinions or discussing other solutions.

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Dec 07

Lucro Company Update and 2017 Year in Review

Bruce Brandes Decision Making Innovation Purchasing Decisions Sales healthcare innovation RFPs AMA Vendor Selection Vendor Partners Process Improvement Lucro vendor community healthcare IT vendors Thought Leaders Sales Process Healthcare Leaders About Lucro Company Update Healthcare Vendors General Availability Press Release HIMSS Hospitals Partnerships Health 2.0 Health:Further Customers System-ness

As you likely experience every day, uncertainty and cost pressures in healthcare have created unprecedented challenges and opportunity for the industry.

How do healthcare executives, across a group of hospitals and physician practices, really understand the problems they face, get trusted input to find the right solutions, and ensure broad buy-in and support for accelerated implementation?

In a recent blog post, visionary healthcare innovator (and Lucro advisor), Molly Coye poses this industry challenge and describes Lucro as a new operating system to achieve “system-ness” in healthcare.”

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Nov 21

Why Healthcare Organizations Take So Long to Make Buying Decisions and How We Can Fix It (Part 4 of 4 - Process) (HIStalk)

Bruce Brandes HISTalk Decision Making Innovation Purchasing Decisions Sales healthcare innovation RFPs Vendor Selection Vendor Partners Process Improvement RFP healthcare IT vendors Sales Process Change Management Healthcare Leaders Hospitals Healthcare Vendors

(as seen in HIStalk Reader's Write on November 15, 2017)

We have previously discussed the impact of organizational misalignment and lack of trust on slowing the buying cycle in healthcare. Once you decide which projects are worth tackling and you streamline getting the scoop from your trusted network, now you must challenge and simplify the deeply-rooted, legacy workflow to make a decision.

Let’s illustrate two examples of antiquated steps in most every vendor selection process in healthcare and discuss potential solutions.

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Nov 14

A New Model for Achieving "System-ness": Streamlining across the Modern Health System

About Lucro Decision Making Healthcare Leaders System-ness Process Improvement RFPs Vendor Selection RFP healthcare innovation Hospitals Purchasing Decisions

Processes Inside Today's Health Systems

The heartbeat of any sprawling, large healthcare organization is the pace of its own internal operations. How rapidly and effectively does a health system detect problems and opportunities? Collect intelligence, analyze and communicate patterns, and act?

These are tough questions, in an era when many health systems are in some degree of turmoil as they expand, integrate new partners, and face troubling uncertainty in payment systems. Internal operations are strained, and operational leaders are pushed to stay ahead of these escalating demands.

The larger our organizations grow, and the faster they have to move in the market and in their internal operations, the more important these abilities to sense, decide and act become. This can feel like an enormous contradiction.

How do you achieve “system-ness” across a disparate group of hospitals and physician practices, really understand the problems they face, get smart contributions to finding the right solutions, and ensure broad buy-in and support for accelerated implementation?

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Sep 28

Why Healthcare Organizations Take So Long to Make Buying Decisions and How We Can Fix It (Part 2 of 4 - Misalignment) (HIStalk)

Bruce Brandes HISTalk Decision Making Innovation Purchasing Decisions Sales healthcare innovation IT solutions Vendor Selection Process Improvement Sales Process Hospitals Healthcare Leaders Healthcare Vendors

(as seen in HIStalk Reader's Write on September 27, 2017)

The Focus on Buying a Product is Wrong

As any industry observer knows, health systems continue to consolidate in an attempt to ensure their viability given unprecedented financial and operational pressures.  Many organizations struggle to fully leverage their scale post-merger. Most often the difficulty is to align focus, priorities, internal knowledge. and industry experience across the expanded team as they integrate.  

Misalignment is usually the main contributor to the length of the sales and purchasing process. Too often people fall in love with a PRODUCT without first clearly defining the PROBLEM they seek to solve. This challenge is exacerbated by complex purchasing decisions that require collaboration across multiple stakeholders to make the right choices.

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