Aug 02

Improving Patient Wait Times: Vital to Patient Satisfaction

Healthcare Leaders Thought Leaders Innovation Digital Solutions IT solutions Vendor Partners healthcare innovation healthcare IT vendors Hospitals Healthcare Vendors Patient Experience Patient Wait Times Vendor Selection Process Improvement Customer Experience Patient Satisfaction

Living in a World of Convenience

As a society, we value convenience now more than ever with on demand services, such as Uber, Lyft, and Amazon Prime, soaring in popularity. Therefore, it’s not surprising that people do not like to spend their valuable time in a physician’s waiting room. I go to great lengths to avoid these long waits - I read online reviews to find the most efficient offices, utilize virtual care, or make my appointments at odd times to avoid peak hours.

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Jun 27

Spotlight on Digital Solutions for Mental Health: The Providence St. Joseph Health Experience

Healthcare Leaders Thought Leaders Vendor Selection Innovation Digital Solutions Mental Health Behavioral Health IT solutions Vendor Partners healthcare innovation healthcare IT vendors Customers Hospitals Healthcare Vendors

Finding Digital Solutions for Mental Health

We work with some pretty incredible innovation teams, and Providence St. Joseph Health (PSJH) is high on our list of favorite partners. Recently, they published an article in Forbes highlighting the impact of digital health initiatives for mental health, and (fun fact!) they used Lucro for their vendor evaluation.

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Jun 15

RPA: Robotic Process Automation - Can Robots Really Help?

Healthcare Leaders Thought Leaders Robotic Process Automation Process Improvement Workforce Productivity Vendor Selection Innovation

What is RPA? Should you be using it in your healthcare organization?

Have you heard people talk about RPA, or Robotic Process Automation? It’s a buzzword lately (and really, who doesn’t love robots!). So what is it? What does it do? How can my team benefit?

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May 03

The Lucro Brainpower: An Update On Our Project Spread

Healthcare Leaders Thought Leaders Healthcare Vendors Vendor Partners RFP Qualifying Questions Sales Process Vendor Selection Company Update About Lucro

Hi friends & followers!

We managed over 180 vendor selection projects on our platform in the the past year (Q1 2017- Q1 2018). Our projects ranged considerably - from Analytics to Virtual Reality (someone create a project that starts with Z!). Healthcare organizations were overwhelmingly looking for new ways to improve care, cut costs, and streamline operations. Here’s a breakdown of the categories of projects that appeared in Lucro over the last year and a half:

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Apr 06

Shackled to Spreadsheets: The Growing Costs of Healthcare RFPs

Sales Sales Process Customers RFPs Vendor Selection Process Improvement RFP healthcare IT vendors healthcare innovation Decision Making Purchasing Decisions

Healthcare is notorious for long, crawling purchase cycles, and no process better demonstrates that than an “RFP.” Used to compare and evaluate vendor products, this approach was once the gold standard for vendor diligence, but it has come at a price, specifically limiting organizations’ ability to innovate and see faster returns on their purchases.

Speed Up Your RFP Process to Deliver a Solution More Rapidly

Most organizations use a Request for Proposal (RFP) as part of a selection process to solicit vendors for products or services. Historically, this questionnaire format helped organizations manage the complexity of the products evaluated, ensure that a vendor can fulfill its promises, and document the diligence necessary to purchase goods. RFPs assemble needs from various departments into requirements, usually compiled in a spreadsheet, and are sent to Vendors to respond. Vendors document their capability to meet those requirements, from which a project owner or selection committee selects the best solution for their need.

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Feb 14

Get that long-term love locked down: For a vendor partner, that is

About Lucro Decision Making Healthcare Leaders Sales Vendor Selection Vendor Partners healthcare IT vendors Hospitals healthcare innovation Healthcare Vendors Purchasing Decisions

Relationships are hard.

You’re sitting across from your handsome Valentine’s date and the oversized stuffed animal bear he got you, and you’ve got all the warm & fuzzies, but deep down inside you’re asking yourself -

“For real though - long term - is this guy right for me?”

The playful dating stuff is still fun, mind you, but you’re ready to settle down. You’re looking for a responsible, grown-ass partner to compliment you. You’re an adult.

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Feb 10

Stop Dreading Team Purchasing Decisions

Healthcare Leaders Thought Leaders Healthcare Vendors Vendor Partners RFP Qualifying Questions Sales Process Vendor Selection About Lucro System-ness healthcare innovation Decision Making Purchasing Decisions

I heard a story last week that instantly took me back to my consulting days. Picture this: a fully staffed Command Center. Upwards of 2,000 support tickets logged; over 1,200 closed. Training support onsite for 300 ambulatory locations. A big bang Go Live that was meticulously built and planned for over a year. All 8,000 providers launched into the black hole of a new electronic medical record system.

It’s a big deal and comes with a big price tag. And it should, right? Digitizing the entire medical record for all of an organization's patients is a necessary evil in today’s world that has far reaching tendrils that impact all integrations, medical devices, third party vendors, providers (internally and externally), and most importantly - patients. You need to be confident you partnered with the right vendor long before Go Live.

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Feb 07

Digital platform makes it easier to find the right IT solution

Decision Making Innovation Purchasing Decisions Sales healthcare innovation AMA physicians IT solutions RFPs Vendor Selection Process Improvement healthcare IT vendors Partnerships Hospitals Healthcare Leaders

(as seen in AMA Wire on February 1, 2018)

Health systems and physician practices have access to a host of digital tools that can enhance patient care. However, identifying the health information technology (IT) that best fits their needs can be a long and arduous process. A new digital platform helps streamline complex purchasing decisions across the health care industry.

The AMA recently began a collaboration with Lucro, a health care technology company in Nashville, to improve physician engagement in purchasing decisions. Lucro’s digital platform simplifies the buying process by connecting physicians and health systems with innovative technology vendors. The collaboration comes in the wake of the release of the AMA Physician Innovation Network (PIN), an online community that connects and matches physicians with digital health companies and entrepreneurs.

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Jan 18

4 Methods of Decision Making - Which is Right for You?

Healthcare Leaders Thought Leaders Healthcare Vendors Vendor Partners Vendor Selection About Lucro Decision Making Process Improvement

I recently read the book Crucial Conversations, when I came across a section that hit me as being very applicable to Lucro. It offered a new way of looking at how decisions are made and what factors are important in determining the best method. Let’s review the methods for decision making, their strengths, and how to apply each to make the best decisions for you.

Methods of Decision Making

  • Command

The Command method is when decisions are made without involving others. This can also be called authoritative and is, of course, the fastest option because you aren’t delayed by other people offering their opinions or discussing other solutions.

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Jan 11

The Lucro Brainpower: Our Healthcare Provider and Project Spread for 2017

Healthcare Leaders Thought Leaders Healthcare Vendors Vendor Partners RFP Qualifying Questions Sales Process Vendor Selection Company Update About Lucro

Hi, Denise here. My team is responsible for all of our provider and vendor engagement and Lucro project management. We’ve had a heck of a year at Lucro, and there are some incredible projects to highlight and reflect back on the 2017 trends.

If you’ve been following our story, we’ve been live for General Availability since February 2017 after launching at HIMSS. We have bright, innovative, hard working healthcare partners using Lucro today. They’ve helped us to build a product that allows for an end-to-end vendor selection - all from the your own chair online. If you’re like them and need help with a purchasing decision, sign up on our website to manage your own vendor selection in an easy 3-step process. 

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