Jun 15

RPA: Robotic Process Automation - Can Robots Really Help?

Healthcare Leaders Thought Leaders Innovation Process Improvement Vendor Selection Workforce Productivity Robotic Process Automation

What is RPA? Should you be using it in your healthcare organization?

Have you heard people talk about RPA, or Robotic Process Automation? It’s a buzzword lately (and really, who doesn’t love robots!). So what is it? What does it do? How can my team benefit?

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Jun 06

Investing in Employee Experience - How employee engagement can help your bottom line

User Experience Design Thinking Thought Leaders Process Improvement Employee Experience Employee Engagement Workforce Productivity

Who is designing your employee experience?

Product designers focus on experience design, a growing field popularized by iconic designers like Dieter Rams of Braun or Jony Ive of Apple. Designing experiences is all about creating a genuine connection with the people using your product. It’s not the “feel” of a product. It’s the feelings you get when using it. Experts engineer those emotions.

So, why don’t we invest the same effort in our employees’ experiences? Especially when they are responsible for our users’ experiences?

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